How better English can upskill your team

How better English can upskill your team

In today’s globalised world, we all know the advantages of having a multinational workforce. But when it comes to English language skills, sometimes it’s easy to think that ‘good enough is good enough’. If you really want to create a dynamic, coherent team, here are some ways that investing in language training can help.

Research has shown that you can save up to 3 hours per person per week if your staff have some targeted language training.  Think about the time you spend dealing with misunderstandings, explaining and clarifying procedures or proofreading emails. Better English language skills will help your staff become more autonomous and more confident. With this come a whole load of extra benefits; a more inclusive workplace, a happier, more engaged workforce, and better staff retention.

If your business is in the service sector, improving your team’s language skills is one of the quickest ways you can enhance your customers’ experience. Even small improvements in pronunciation, tone and delivery can make all the difference to how you are perceived, and for this, our pronunciation course might be right for you.

For a more in-depth course that will help you improve staff performance in the hospitality sector, our English for Tourism and Hospitality course might be just what you are looking for. Your team will learn how to maximise their spoken and written communication to deal more effectively with a wide range of customers in a wide range of situations. They will learn how to welcome customers, deal with face-to-face, telephone and email enquiries, give advice, explanations and instructions, respond to complaints, plan and organise tours, and understand English spoken with a range of accents. The course has the added benefit of leading to a Confederation of Tourism and Hospitality Level 1 qualification; a great way to motivate your staff and to demonstrate your commitment to training.

If you are involved in other sectors, have a look at our industry specific courses for the energy sector, engineering, medical practice, legal practice, banking and finance, or the military and aviation sectors. These will ensure that your staff have communication and comprehension skills appropriate to their professional roles. We understand the importance of clear pronunciation and the precise use of technical language in these fields, and have a team of highly experienced specialist teachers to help you achieve your goals.

We can also put together short corporate group classes to meet specific, urgent needs such as preparing for international trade fairs or meetings with clients. And if your team members prefer bespoke courses, check out our 1-1 tuition page and we can design the right package.

Finally, if you’re not sure how to kickstart your language strategy, or if you’re not sure which of our courses best suits your needs, give us a call or send us an email and we can carry out a language audit for your business.